Sales Terms and Conditions

These Terms and Conditions govern all purchases of footwear from our company. By placing an order, you agree to be bound by these policies.

1. Custom Order and Final Sale Policy

All custom-configured, discounted, and non-standard boots are designated as FINAL SALE and are non-refundable and non-exchangeable under all circumstances.

This designation applies to the following categories

  • Custom-Configured Boots: Any boot built specifically to the customer's choice of leather, size combination, construction method, or specifications that deviate from our standard stock models.
  • Hand-Cut Uppers: Boots featuring uppers customized or cut specifically for the customer's unique measurements.
  • Discounted Items: Factory Seconds, mismatch sizes, clearance, or mis-mate boots.

2. Payment Security

We use your information to:

  • We do not store full credit card information on our servers.
  • All payments are processed through trusted and PCI-compliant payment gateways
  • Regular security audits are conducted to maintain safe and secure payment processes.

3. Personal Information Safety

Your account information is stored on secure, access-controlled servers. Only authorized personnel with security clearance can access this data.

4. Fraud Prevention

To protect against fraudulent transactions, we may perform identity verification before processing certain orders. If suspicious activity is detected, we will contact you immediately.

5. Continuous Monitoring

Our IT team continuously monitors our systems for any security threats and applies the latest security updates to protect our website and customers.

6. Reporting Security Concerns

If you believe your account has been compromised or notice suspicious activity, please contact our Security Team immediately at info@Etosha.ca.
Your trust matters to us. We will continue to invest in the latest technology and security practices to keep your shopping experience safe.