Terms of service

All custom-configured, discounted, and non-standard boots are designated as FINAL SALE and are non-refundable and non-exchangeable under all circumstances.

This designation applies to the following categories:

• Custom-Configured Boots: Any boot built specifically to the customer's choice of leather, size combination, construction method, or specifications that deviate from our standard stock models.

• Hand-Cut Uppers: Boots featuring uppers customized or cut specifically for the customer's unique measurements.

• Discounted Items: Factory Seconds, mismatch sizes, clearance, or mis-mate boots.

A. Eligibility Window & Condition

• Eligibility Window: Eligible boots may be returned for a refund or exchange within 30 days from the day the order is marked as shipped.

• Required Condition: Returned or exchanged boots must be delivered back to us in new, unworn condition, not having been worn outside. They must include original packaging and the RMA number which should be procured before shipping the boots back to us. To get a RMA number please send an email to service@etoshaboots.com

• The condition of the boots will be assessed upon inspection and determined at the company's sole discretion.

B. Procedural Requirements

• All returns require a Return Authorization Number (RMA) issued by Etosha Boots.

• The customer must contact customer service via email (service@etoshaboots.com) to obtain the RMA# and receive approval prior to shipping the boots back.

C. Financial Terms (Non-Warranty Returns)

• Shipping Costs: Return shipping costs are the responsibility of the customer. The original shipping charges are non-refundable.

• Restocking Fee: A mandatory 15% Restocking/Administrative Fee will be deducted from all refunds for returns (except boots covered under our warranty coverage).

D. Exchange Policy

• We offer one exchange per order for the same style/model in a different size, provided the boots being returned meet the return eligibility condition detailed above.

• Exchanges for a different style/model will be processed as a return for store credit, and a new order must be placed. Current lead times will apply to the reorder.

4. Limited Warranty Terms (One Year)

A. Scope and Duration

• Our boots are warranted to be free of defects in material and workmanship for a period of one year from the date the boots were shipped to the client.

• In the event of a verified defect, the company will, at its sole option, repair or replace the product.

B. Warranty Exclusions (Non-Covered Damages)

The warranty does NOT cover:

• Damage resulting from normal wear and tears or aging.

• Damage caused by misuse, cuts, abrasions, chemical or foreign body contamination, fire, or other natural elements.

• Fire boots are meant to protect the used-on per incident basis and once that incident has occurred and the boots have fire damage, they are considered as having reached their end-of-life cycle and should be discarded.

• Damage or problems resulting from the failure to adequately maintain the product, including proper cleaning and leather conditioning.

• Any failure resulting from modifications, alterations, or repair work performed by anyone other than the manufacturer.

• Damage to hooks or eyes caused using high-tension, or excessive conditioning of the areas immediately in the vicinity of the eyelets and speed hooks.

• Freight charges are associated with the shipment of boots for warranty repair.

C. Exclusions Specific to Materials and Components

• Natural Leather: The warranty does not cover natural variations and imperfections inherent in leather hides, including variances in color, streaking, texturing, isolated discoloration, or minor blemishes.

• Safety toe and puncture resistant boots: Once these boots are subjected to an impact or compression exceeding the forces specified in the respective test rating, they should be discarded and not rebuilt.

D. Limitation of Liability

To the fullest extent permitted by law, the Purchaser agrees that Etosha Boots Inc., including its officers, directors, employees, shareholders, agents, and affiliates, shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, or any loss whatsoever, including but not limited to:

• Personal injury or death.

• Damage or loss of property.

• Any other damage or loss

arising out of or in connection with the purchase, possession, or use of the boots or merchandise marketed by Etosha Boots Inc or has the Etosha Boots or Etosha logo, regardless of the cause, including alleged defects in material or workmanship, negligence, strict liability, or breach of warranty.

Waiver and Release: The Purchaser hereby waives, releases, and discharges Etosha Boots Inc. and its representatives from any and all claims, demands, actions, and causes of action of any kind, whether known or unknown, which the Purchaser may have now or in the future arising from the purchase or use of the boots.

For returns please send an email to:

returns@etoshaboots.com

Please include your name, address, order number and the reason for return or exchange. Include pictures if required for any defects etc.